How do we use your information
The information we collect may be used to:
• Process your orders;
• Take payment from you or give you a refund;
• Personalise your shopping experience, for example by understanding how you use our website and what products you look at we can provide you with personalised offers or shopping ideas;
• Help us ensure that our customers are genuine and to prevent fraud;
• For statistical analysis;
• Help answer your questions and solve any issues you have.
Why do we contact you?
If you have signed up for our newsletters, we will contact you to update you about new product launches, sales and offers. You can opt out of marketing emails at any time – by updating your contact preferences in your online account or simply click the unsubscribe link in within our emails.
• When you make a purchase online, we will contact you by email to notify you of updates on your order.
• We will contact you by telephone or email if there is a problem with your order, delivery or if we need to get in touch regarding a refund.
• If using our click & collect service you will be notified by email and maybe phone when your order is ready to collect.
• If you sign up to hear when a product is back in stock we will email you to let you know.
You can sign up to receive marketing communications through our online sign up form, when you create an account or during the checkout process. Simply tick the opt-out box at any of these stages. Alternatively you can log in to your online account and change your contact preferences at any time.
How to unsubscribe from marketing communications?
If you do not wish to continue to receive email marketing from us, click on the ‘Unsubscribe’ link in any email communications or log into your account to change your preferences.
Alternatively you can contact our website customer services who can also unsubscribe you at firstname.lastname@example.org. We will unsubrie you within 5 working days from your request.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.
Steamer Trading work with a number of trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the orders you place or provide a service on our behalf.
We work with trusted third party payment processing providers in order to securely take and manage payments and prevent against fraud.
Warehouse and order fulfilment.
All our online orders are managed by a trusted warehouse who pick, pack and dispatch our orders. We only send essential order information to them.
In order for you to receive your goods, we work with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.
Keeping your information
We’ll hold on to your information for as long as you have your account, or in the case of any contact you may have with our Customer Services for as long as is necessary to provide support-related reporting.
Links to other websites
What are your rights?
Right of access - You have the right to obtain confirmation that your data is being processed and request access to your personal data. You can make a request by email or in writing.
Right to rectification – contact us by telephone, email or by post to amend any of your details ProCook (Steamer Trading) LTD.
Right to erasure – contact us by telephone, email or by post to delete your details with ProCook (Steamer Trading) LTD.
Right to restrict processing – contact us by telephone, email or post to restrict the way ProCook (Steamer Trading) LTD processes your personal data.
Right to data portability - contact us by telephone, email or post to request your personal data in a ‘machine- readable’ format from ProCook (Steamer Trading) LTD.
Right to object - contact us by telephone, email or by post to object to ProCook (Steamer Trading) LTD using your personal data.
Right not to be subject to automated decision making and profiling -
Under GDPR we have a number of lawful reasons that we can use (or 'process') your personal information. One of the lawful reasons is called 'legitimate interests'.
Broadly speaking Legitimate Interests means that we can process your personal information if:
We have a genuine and legitimate reason and we are not harming any of your rights and interests
So, what does this mean? When you provide your personal details to us we use your information for our legitimate business interests. Before doing this, though, we will also carefully consider and balance any potential impact on you and your rights.
Some typical examples: Process your order, share your information for payments and for preventing fraud.
The following are some examples of when and why we would use this approach:
Ordering online: In order for us to process an order, payment has to be taken and contact information collected, such as name, delivery address and telephone number, provided. The seller would also need to record the transaction.
Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.
Analytics: Aggregating and analysing your customer data to understand shopping trends and identify customer segments.
Due Diligence: We may need to conduct investigations on potential customers to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption.
We will also hold information about you so that we can respect your preferences for being contacted by us.
When we process your personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Remember, you can change the way you hear from us or withdraw your permission for us to process your personal details at any time by emailing email@example.com